Friday, June 20, 2008

Password Irritation

Just got a notice from an employment law newsletter regarding a report that comes free as part of my subscription. I've subscribed to the newsletter for years and so have been under the delusion that they sort of know me.

I click on the free download and am then prompted/required to enter my password. For some odd reason, I have not chosen to memorize that password along with around 15 others that are only used occasionally. I'll dig it out at some point over the next week or so in order to get the report.

No doubt the content of the report will be fine but I'm wondering why they could not have simply sent it to the subscribers without requiring a password in order for it to be downloaded. I send documents to my clients without requiring an extra step in the downloading process. What should have been a moment of great convenience has become one of frustration.

Am I missing something here?

No comments: