Many thanks to employment attorney John Phillips for his tip about this article by Michael P. Maslanka . An excerpt:
I sat. He looked at me evenly and quietly said, "Mike, I am not going to fire you. Not now, at least. You have many good letters. Read my memo later today. Read it, live it."
Relieved, I went to work, focused on the Zen of checking in guests. The memo came out:
To: Front desk staff
Re: Swearing in Arabic
Henceforth, only I will be allowed to swear in Arabic at the front desk. Any staff violating this rule will be terminated.
1 comment:
A mentor of mine once described the owner as having the power of life and death. I thought he was exaggerating - but in my doddering years I understand the import of his words and the responsibility of these types of decisions...
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